Roseus Hospitality

Bringing the best of hotel luxury to vacation rentals might seem like a big challenge, but there’s one company out there doing just that. As the vacation rental market booms, Roseus Hospitality has caught people’s attention. Using a mix of advanced technology and a dedication to top-notch service, Roseus Hospitality disrupts the vacation rental industry with a win-win offer for all parties included.

“Our mission is to bring the luxurious experience synonymous with hotels to vacation rentals,” says Philip Bernardo, CEO of Roseus Hospitality.

The company does this by creating consistent standards in all homes so the visitors get exactly what they expect. Roseus Hospitality ensures each property is equipped with premium amenities and high-end technology, offering guests exceptional experience regardless of location, whether in Pennsylvania, Florida, or Arizona.

Roseus Hospitality’s operations center on its advanced vacation rental software, offering connectivity to over 35 different booking channels, seamless coordination of housekeeping and maintenance, and open communication with homeowners and guests. The brilliance of this software lies in its ability to consolidate numerous operational tasks into a single platform instead of having to use several different ones.

In addition to its central software, the company has introduced innovative in-home technologies. One interesting device is the GuestView Guide, which acts like a virtual concierge, aiding guests throughout their stay. To enhance guest and homeowner security, Roseus employs noise monitors and advanced digital lock systems in their rental homes. A mesh network ensures homeowners’ network information remains secure while still allowing guests to use their favorite devices.

Roseus Hospitality’s philosophy is anchored to its commitment to an all-encompassing experience. The company has instituted an exhaustive training program for its franchisees. Hosted in Orlando, this 80-hour curriculum delves into diverse areas such as technology usage, hospitality standards, property maintenance, sales objectives, and marketing strategies. The goal is to make sure every franchisee becomes an embodiment of the company’s high standards.

A distinguishing aspect of Roseus Hospitality’s approach to business is its emphasis on homeowner experience. On joining, homeowners are assigned an experience manager who guides them through the entire setup process. This can range from securing necessary permits to marketing the property effectively. In an industry that often grapples with transparency, Roseus Hospitality stands out by promising open channels of communication. Homeowners are always kept in the loop, especially during critical moments like maintenance or repairs, so they always have a clear picture of their property’s status.
An important step the company has taken to elevate the experience for all stakeholders is the introduction of the role of chief experience officer, ensuring interactions across all touchpoints uphold the standards that Roseus is known for.

One of the most telling indicators of a company’s proficiency lies in its numerous client success stories. A few years ago, a homeowner approached Roseus Hospitality, disillusioned with their current property manager’s lack of professionalism and communication. All they desired was a well-maintained home with satisfied guests. Roseus Hospitality, even in its early stages, ensured consistent care and transparency. Whether it was an air conditioner malfunction or any other hiccup, the homeowner was always informed of all repairs and the costs involved.

When a hurricane crashed through the state, the Roseus team acted swiftly. Before the homeowner could raise concerns, properties were inspected and readied. Proactive photo updates reassured them about post-storm conditions. When storm damage was found on their pool screen, the company promptly arranged repairs and kept them informed. This proactive stance on communication combined with a dedication to quality has earned Roseus deep trust from homeowners.

The rise of Roseus Hospitality in such a competitive landscape can be attributed not only to its emphasis on technology and consistent service but also to its adaptability. In a rapidly changing market, where guest expectations and homeowner needs evolve, Roseus Hospitality has shown a remarkable ability to anticipate trends and pivot accordingly.