AXA Partners

AXA Partners is a leading global assistance and insurance company servicing travelers and enhancing holiday experiences for over 50 years. Operating under AXA S.A., one of the world’s largest and most renowned multinational insurance organizations, it helps Travel Agents and Travel Suppliers offer their customers travel insurance, assistance and protection. A standout feature is its 200-strong team of doctors and nurses who bring their vast collective expertise in travel assistance, medicine and emergency clinical treatment to add a layer of care to its offerings.

Recognizing that every traveler is unique, whether they’re embarking on a family vacation, a solo adventure, or a business trip, AXA Partners adopts a customer-first approach. It deploys a detailed methodology that pinpoints client requirements to cover many scenarios, from the most basic to the complex. The company’s packages, categorized as Good, Better and Best, provide unmatched flexibility that allows consumers to choose the level of coverage that fits their needs. This turnkey solution is designed to be simple yet comprehensive, ensuring peace of mind even before a trip begins.

A proactive approach to evolving travel trends ensures its insurance policies are adaptable to changing needs. For example, as airlines increasingly offer refundable services, the company adjusts its products to ensure that travelers always receive the coverage they need. This flexibility is critical to keeping AXA Partners ahead of the curve in the travel insurance market.

“We hope travelers don’t have to contact us because it tends to mean something has gone wrong,” says Wendy Stahl, AXA Partners’ product director of travel insurance. “Even so, we ensure our assistance teams and insurance programs are ready to handle unexpected events.”

In today’s unpredictable world, travelers can face various challenges— from lost baggage and medical emergencies to flight cancelations and even global crises like terrorism. These unforeseen issues turn vacations into stressful experiences. For instance, imagine a sudden thunderstorm shuts down an airport for 45 minutes, causing missed connections and an overnight stay. AXA Partners’ assistance team steps in to help arrange accommodations, secure alternative flights and guide travelers through the claims process.

In a real-world scenario, when an American traveler on a bike tour in Spain had an accident, suffering a traumatic brain injury and facial fractures, AXA’s medical team took immediate action. They arranged for the traveler to be treated at a local hospital, secured payments and coordinated with the facility’s doctors to monitor the traveler’s condition. Before the traveler was cleared to fly home, AXA ordered a CAT scan to ensure for the appropriateness of air travel. Once discharged, the team organized pre-flight arrangements, including an escort nurse and suitable accommodations and continued to assist the traveler after arriving in the U.S.

This case is just one of many where AXA Partners turned a potential travel nightmare into a manageable experience. Whether it’s a missed flight, a medical emergency, or simply a need for information, AXA guides travelers and their families every step of the way.

Compassion and care are at the heart of AXA Partners’ service. With 24/7 global assistance, a vast medical network and the ability to customize insurance plans, travelers are never alone when something goes wrong. As the travel industry continues to evolve, it remains a trusted ally for tour operators and travelers alike, offering the flexibility and foresight needed to meet the challenges of modern travel.

In a world where unpredictability is the norm, AXA Partners is a reliable guide, helping travelers return home safely while easing the stresses of travel planning. From comprehensive, ready-made packages to tailored solutions, the company is always ready to meet the unexpected with a global reach that ensures help is available whenever—and wherever—it’s needed.